Festival Safety

Your health and safety remain our top priority, and we have worked closely with the venue and health officials to develop operating protocols with the goal of providing a safe and enjoyable experience.

Paradise Blue will follow all local and federal Mexico mandates and laws related to COVID-19, and United States federal laws for re-entry.

For any additional questions, please submit your inquiry via the contact form.

Arrival

Mexico is open to travelers. There is no need to provide a negative test or quarantine on arrival, though most resorts ask guests to fill out health questionnaires.

Departure

READ CAREFULLY! Effective April 29, 2021. It is your responsibility to stay up to date at the Useful Links section below.

Before you travel home, you will need to get a COVID-19 viral test (regardless of vaccination status) before you travel by air into the United States. You must show your negative result to the airline before you board your flight. In addition to the test, Mexico charges a $12 USD tourist tax for departing tourists at the airport.

Testing Rules & Definitions for Re-Entry to The United States

Vaccinated or Unvaccinated Travelers: The viral test must be conducted on a sample taken no more than 1 day before the flight's departure from a foreign country if you do not show proof of being fully vaccinated against COVID-19.

Prior to your hotel departure, Paradise Blue strongly advises fans check-in to their flights, as many airlines incorporate secondary applications to upload and verify testing information. We recommend fans check-in and upload test results in advance, when possible, to expedite their time at the airport.

Required COVID-19 Testing for Leaving Mexico

Both the Paradisus and Marriott will provide free COVID-19 testing to all guests. Please read the information below to see what is required and schedule your appointment.

Traveling back to the USA, you will need to get a COVID-19 antigen test no more than 1 day before you travel by air into the United States regardless of vaccination status. When you arrive at the appropriate location of your COVID test, you will need your passport. You must show your negative result to the airline before you board your flight. If your flight is at 3:00 PM CT, your test must be no earlier than 3:00 PM CT the day prior.

For Canada, as of April 1, guests who are vaccinated with at least 2 doses of the COVID vaccine no longer need a COVID test of any kind. Guests who are not vaccinated will need an antigen test no more than 1 day before traveling by air.

Paradisus

If you are staying at Paradisus, schedule your COVID test at the link below. Paradisus COVID testing hours are 8:00 AM - 6:00 PM tomorrow (Sunday) in the same ballroom where check-in took place on Friday, April 29th, downstairs past the escalators.

Antigen testing is free to all Paradise Blue Guests. Be aware the link below is the standard Paradisus link, and informs guests to bring a credit card. Please disregard as Paradise Blue is providing this service for free.

Paradisus Scheduler

Marriott

Marriott guests can schedule COVID tests in person at the Marriott desk outside of the MAYA Ballroom (right next to the sliding doors), starting Sunday at 7:00 AM.

Testing hours at the Marriott are 7:00 AM - 7:00 PM in the Maya ballroom. Paradise Blue is providing antigen tests for free.

Frequently Asked Questions

What procedures do the hotels incorporate to keep fans safe from COVID-19?
You can read about the specific policies for each hotel at the following links: Paradisus Health & Safety Page, Marriott Cancun Health & Safety Page.

I just recovered from COVID-19. How does that affect this policy?
If you recently recovered from COVID-19, you may instead travel with documentation of recovery from COVID-19 (i.e., your positive COVID-19 viral test result on a sample taken no more than 90 days before the flight’s departure from a foreign country and a letter from a licensed healthcare provider or a public health official stating that you were cleared to travel).

What if I contract COVID-19 while in Mexico?
In the unlikely event you may contract COVID-19 during your stay in Mexico at Paradise Blue, we have developed protocols and staff assistance for this matter, including quarantine resources. For assistance, please reach out to the Paradise Blue customer hotline at +1 561-247-3339.

Do I need to wear a mask?
At both the Marriott and Paradisus resorts, patrons are encouraged to wear a mask indoors in public areas such as check-in and common areas.

Contact

Have a question? Contact us anytime with a quick message.