Arrival Guide
Familiarize yourself with this important information before you go.
Paradise Blue Guest Services
Festival guest services are available at the Paradisus and Fiesta Americana to provide festival information or answer hotel questions.
- Fiesta Americana guest services are open 8 AM – 8 PM, Saturday & Sunday. Located in the main lobby of the Fiesta.
- Paradisus guest services is open 24 hours per day starting Friday. Located in the atrium of tower 3 of the Paradisus, directly next to the main entrance behind the glass doors.
A guest services text line is also available to text at +1-561-247-3339 starting the week of the show!
We encourage you to reach out here with all questions and concerns.
Airport Shuttle Information
When you exit the Cancun Airport, look for AMSTAR employees holding Paradise Blue signs. You can find them past the indoor taxi stands and located just outside the main exit doors. They will be wearing blue floral button shirts.
Luggage
Before storing your luggage under the shuttle, please grab your passport and any essential items. Your bags will be checked separately when you arrive at your resort, and you will need your passport for the resort check-in.
Extended Nights Early Check-In Information
If you purchased extended nights and will be checking in Tuesday, April 23rd or Wednesday, April 24th, you will check in directly at the main lobby check-in desk at your resort. You must have your passport with you to check in.
If you are checking in on Thursday, April 25th, you will check-in at the Convention Hall at the Paradisus or in the Ballroom at the Fiesta Americana starting at 10 AM.
The resorts will require a credit card from the first person checking into the room for incidental charges and will place a $200 hold.
You must have your passport with you to check in.
Starting on Thursday, you will receive a welcome packet at check-in, including your Paradise Blue festival wristband and your all-inclusive food and beverage wristband.
If you arrive on Tuesday or Wednesday, these welcome packets will not be ready. You will only receive your hotel all-inclusive food & beverage wristband from the resorts. Please see the festival staff downstairs at the Convention Hall (Paradisus) or the Ballroom (Fiesta) on Thursday to receive your welcome packet, including your Paradise Blue festival wristband.
If you are staying at Fiesta Americana, you must also return to the ballroom Friday morning to receive your Paradisus drink band. There will be a separate drink band line in the ballroom for you to pick up your band.
All wristbands must be worn at all times and will not be replaced for free by the festival or the resort. Do not lose your wristbands!
Each guest must check in individually. It is OK if room occupants arrive separately.
The standard check-in time for the resort is 3 PM. Resort rooms are available as they are cleaned by housekeeping. If you arrive early in the day and your room is not clean, please give your name, phone number, and room number to the festival staff, and we will text/Whatsapp you when the room is clean. In the meantime, the resort will hold your bags while you enjoy the property.
Friday Check-In Information
If you are checking in Friday, April 26th, you will check-in at the Convention Hall at the Paradisus or in the Ballroom at the Fiesta Americana starting at 8 AM.
The resorts will require a credit card from the first person checking into the room for incidental charges & will place a $200 hold.
You must have your passport with you to check in.
At check-in, you will receive a welcome packet including your Paradise Blue festival wristband and your all-inclusive food and beverage wristband. Both wristbands must be worn at all times and will not be replaced by the festival or the resort for free. Do not lose your wristbands!
Each guest must check in individually. It is okay if room occupants arrive separately.
The standard check-in time for the resort is 3 PM. Resort rooms are available as they are cleaned by housekeeping. If you arrive early in the day and your room is not clean, please give your name, phone number, and room number to the festival staff, and we will text/Whatsapp you when the room is clean. In the meantime, the resort will hold your bags while you enjoy the property.