Paradise Blue Guest Services

  • Text: +1 561-247-3339
  • Hours: 8AM - 12AM
  • Days: Monday, April 25th - Monday, May 2nd

AMSTAR Airport Shuttles

  • Call: +52-998-109-6383
  • 24 hours

Arrival Guide

Important information and tips for your arrival.

Arrival Airport Shuttles

After going through Mexican Customs, remember to keep the portion of your immigration form that the agent returns to you. You may need to show it when you leave Mexico.

When you are exiting the Cancun Airport, look for AMSTAR employees holding Paradise Blue signs. You can find them past the indoor taxi stands and located just outside the main exit doors.

LUGGAGE: Before storing your luggage under the shuttle, please grab your passport and any essential items. Your bags will be checked separately when you arrive at your resort, and you will need your passport for the resort check-in.

Extended Nights Early Check-In

If you purchased extended nights and will be checking in Tuesday, April 26th or Wednesday, April 27th, you will check-in directly at the main lobby check-in desk at your resort. You must have your passport with you to check-in.

If you are checking in on Thursday, April 28th, you will check-in at the Conventional Hall at the Paradisus or in the Ballroom at the Marriott.

Check-in starts at 8:00 AM and resort rooms will be available starting at 3:00 PM daily.

You must have your passport with you to check-in.

At check-in, you will receive a welcome packet including your Paradise Blue festival wristband, Paradisus all-inclusive wristband**, a festival info packet, and more. Both wristbands must be worn at all times.

Each guest must check-in individually. It is okay if room occupants arrive separately.

Resort rooms are available as they are cleaned by the resort staff. If you arrive early in the day and your room is not ready, please return to your resort’s check-in desk around 3:00 PM to check again. In the meantime, the resort will hold your bags while you enjoy the property.

**Please note: Marriott guests arriving early will not be permitted on the Paradisus property until Friday at 8:00 AM. Marriott extended nights are not all-inclusive as the Marriott is not an all-inclusive resort.

Friday Check-In

If you are checking in Friday, April 29th, you will check-in at the Conventional Hall at the Paradisus or in the Ballroom at the Marriott.

Check-in starts at 8am and resort rooms will be available starting at 3pm.

You must have your passport with you to check-in.

At check-in, you will receive a welcome packet including your Paradise Blue festival wristband, Paradisus all-inclusive wristband, a festival info packet, and more. Both wristbands must be worn at all times.

Each guest must check-in individually. It is okay if room occupants arrive separately.

Resort rooms are available as they are cleaned by the resort staff. If you arrive early in the day and your room is not ready, please return to your resort’s check-in desk around 3:00 PM to check again. In the meantime, the resort will hold your bags, and you will be free to explore the property and enjoy all-inclusive food and drink as you wait for your room to be ready.

Festival Guide

Useful information to get the most out of your experience at Paradise Blue.

Artist Schedule

Make sure you don’t miss a single set from your favorite artists by keeping up to date with the artist schedule for the Beach Stage, the Pool Stage, and the Nexus Stage!

Complete Schedule

Festival Map

Get a lay of the land and prepare to party! Enjoy yourself and don't get lost with the official map.

View Map

Activities

Enjoy a full itinerary of activities at the Paradisus in Cancun, ranging from options at the beach or pool - and at nighttime! Whether it's art, yoga, trivia or exercise there's something for everyone. You can find the full schedule on the Paradise Blue mobile app or posted in the hotel lobbies & throughout.

Excursions

Paradise Blue offers exciting, adventurous, and cultural off-site activities including trips to Tulum and Mexico's famous cenotes, catamaran sailing, extreme canopy tours, horseback riding, and many more. Excursions are optional add ons and transportation to and from the resort is included. Check the Ember Shores mobile app for details.

Photo Booth

Have a blast when you step into our official Paradise Blue photo booth. Our next-generation photo booths offer the very best in interactive photo and video technology to share on your social media or with your friends.

WIFI

Marriott and Paradisus have hotel wifi and you'll be provided the necessary login information for the hotel in which you are staying.

Merch

Gear up with Official Paradise Blue merchandise with a selection of t-shirts, accessories, collectibles, and posters.

Departure Guide

Important information and tips for your depature.

Required COVID-19 Testing for Leaving Mexico

Both the Paradisus and Marriott will provide free COVID-19 testing to all guests. Please read the information below to see what is required and schedule your appointment.

Traveling back to the USA, you will need to get a COVID-19 antigen test no more than 1 day before you travel by air into the United States regardless of vaccination status. When you arrive at the appropriate location of your COVID test, you will need your passport. You must show your negative result to the airline before you board your flight. If your flight is at 3:00 PM CT, your test must be no earlier than 3:00 PM CT the day prior.

For Canada, as of April 1, guests who are vaccinated with at least 2 doses of the COVID vaccine no longer need a COVID test of any kind. Guests who are not vaccinated will need an antigen test no more than 1 day before traveling by air.

Paradisus

If you are staying at Paradisus, schedule your COVID test at the link below. Paradisus COVID testing hours are 8:00 AM - 6:00 PM tomorrow (Sunday) in the same ballroom where check-in took place on Friday, April 29th, downstairs past the escalators.

Antigen testing is free to all Paradise Blue Guests. Be aware the link below is the standard Paradisus link, and informs guests to bring a credit card. Please disregard as Paradise Blue is providing this service for free.

Paradisus Scheduler

Marriott

Marriott guests can schedule COVID tests in person at the Marriott desk outside of the MAYA Ballroom (right next to the sliding doors), starting Sunday at 7:00 AM.

Testing hours at the Marriott are 7:00 AM - 7:00 PM in the Maya ballroom. Paradise Blue is providing antigen tests for free.

Resort Checkout

Helpful tips and information for your checkout at Paradisus and Marriott.

Paradisus

    Don't forget your passport and Mexican Immigration forms!
  • You must check out no later than 12:00 PM on your last day.
  • After packing your bags and clearing out your room, head to the check in area in the main lobby on Level 1 (this is not the ballroom area where you checked in).
  • Stop at a desk to get your check out slip. You will not be permitted to leave the resort without your check out slip. Guests should allow an additional 30 minutes for check out.
  • Allow 30-60 minutes before your shuttle departs to get your check out slip, especially during the busiest times.

Marriott

  • Don't forget your passport and Mexican immigration forms!
  • You must check out no later than 12:00 PM on your last day.
  • You are not required to get a checkout slip to leave. Just make sure to grab everything out of your room before you get on the shuttle.

Departure Airport Shuttles

  • Everyone: We strongly recommend you be at the airport 3 hours before your departure time. Choose a shuttle pickup according to your flight's departure time. Don't forget your passport and Mexican immigration forms!
  • Paradisus Guests: Remember to allow at least 30 minutes to check out before your shuttle departs so you can get your required Check Out Slip. This will be in the main lobby on level 1. Shuttles will pick you up in the driveway immediately outside the lobby doors.
  • Marriott Guests: Shuttles will leave from the main driveway where you were dropped off.

Departure Shuttle Times

Monday, May 2nd
Shuttles will be running every 30 minutes on the half hour from 4:00 AM to 6:00 PM.

Tuesday, May 3rd
Shuttles will be running every hour on the hour from 5:00 AM to 6:00 PM.

Wednesday May 4th
Shuttles will be running every hour on the hour from 6:00 AM - 6:00 PM.

Thursday May 5th
Shuttles will be running every hour on the hour from 6:00 AM - 6:00 PM.

All-Inclusive Info for Day of Checkout

For Paradisus guests, your all-inclusive band is valid until your checkout time. You can grab breakfast at all the same restaurants before departure.

For Marriott guests, you will no longer be able to eat or drink all-inclusive at the Paradisus starting at the end of service Sunday night.

Contact

Have a question? Contact us anytime with a quick message.