Info

Familiarize yourself with this important information before you go.

Paradise Blue

We are proud to announce the third edition of Paradise Blue, Excision’s vacation destination event in Cancun, Mexico! Paradise Blue will bring Headbangers together from around the world for a dream escape. Relax in luxury, experience intimate performances with your favorite artists, and bring home lifelong memories of headbanging on the beach with your best friends.

This three-day destination experience at the all-inclusive four-diamond Paradisus & Fiesta Americana Resorts in Cancun, Mexico will feature daily performances from Excision, as well as a main stage right on the beach wall and your choice of different vibes at various other stages throughout the property, specially curated for Headbangers.

Guest Names & Rooming List

The lead booker/buyer is responsible for the guest names on the rooming list and is solely responsible for making any changes to the list. The only people allowed to stay in your room and attend the festival must be on your list, no exceptions. All guests staying in your room will receive an all-inclusive resort wristband. This wristband is also the key to your room.

For guests who check out with a Split With Friends (SWF) deposit or a full purchase, you will receive a link to fill out the Paradise Blue rooming form in your confirmation email.

For those guests on payment plans, please fill out this form directly. The deadline to submit names is Tuesday, March 5th, 2024.

All guests are required to be submitted by Tuesday, March 5th, 2024. After that, the form will be locked, and a $150 late fee will be applied to any names submitted after.

If you purchase a room on or after March 5th, you will have only one week to submit names via this form or a late name fee will be applied.

If you are not able to locate your confirmation email with the link or have any questions, please contact us via the contact form below.

Festival & Hotel Check-In

The official festival check-in starts at 8:00 AM on Friday, April 26th, 2024. Official Festival check-out is 12:00 PM on Monday, April 29th, 2024.

You must have your passport with you to check in.

At check-in, you will receive a welcome packet including your festival wristband, Paradisus or Fiesta Americana all-inclusive wristband, a festival info packet, and more. Both wristbands must be worn at all times.

Each guest must check in with the festival and hotel. It’s OK if you do not arrive together, but we do suggest groups arrive & check in together whenever possible.

Resort rooms are available as the resort staff cleans them. If you arrive early in the day and your room is not ready, the festival staff will take your contact information and text you once it is ready. In the meantime, the resort will hold your bags, and you will be free to explore the property and enjoy all-inclusive food and drink while waiting for your room to be ready.

Each resort will require a credit card from the first person checking into the room for incidental charges and place a $200 hold on it. This card must be a credit card; debit cards will not be accepted.

Please Note: Fiesta Americana guests arriving early will not be permitted on the Paradisus property until Thursday at 8 AM.

Packages

Packages are available at our two partner hotels: Paradisus and Fiesta Americana. Paradisus & Fiesta Americana are located in the heart of the Hotel Zone in Cancun, Mexico. The Fiesta Americana is located on the south end of the Paradisus Cancun resort with a direct path between the hotels. Both properties are world-renowned resorts and will be sure to exceed expectations.

Packages

Excursions

Off-site excursions and on-site resort activities will be offered to all patrons, including catamaran expeditions, snorkeling, rappelling, and many other activities.

Schedules and more details will be shared soon.

Excursions

Guidelines

Make the most of our time at the event with a quick peek at the general festival guidelines. Become familiar with what you can and cannot bring along, ensure you have the proper identification, and prepare accordingly.

Guidelines

Ages

Paradise Blue is open to fans who are ages 18 and above. Attendees will be required to show a valid passport or government-issued ID.

Ages

Attending the Event

You may only attend the event if you purchase a hotel package.

Attending the Event
Airport Pickup

Airport Pickup

Paradise Blue will provide free shuttle service to and from the Cancun International Airport (CUN)! Shuttles will run periodically Tuesday, April 23rd – Friday April 26th, and continuing Monday April 29 to Thursday, May 2nd.

Please Note: If you have not purchased your extended nights directly through the festival, we cannot guarantee that a shuttle will be available for you.

Stages

The Paradise Blue Main Stage is located directly on the beach wall!

Late-night shows will be held at the Nexus Stage in the atrium inside Paradisus.

The Pool stage will be located at the Paradisus.

Stages
Resort Location

Resort Location

Paradisus & Fiesta Americana are located in the heart of the Hotel Zone in Cancun, Mexico. The Fiesta Americana is located on the south end of the Paradisus Cancun resort with a direct path between the hotels.

Paradisus: Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico

Fiesta Americana: Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico

Name Changes & Transfers

The lead booker/buyer is responsible for the guest names on the rooming list and is solely responsible for making any changes to the room.

If you would like to make changes to the rooming form after you have submitted your list, please contact us via the contact form below.

Please Note: There will be a $150 name change fee applied after Tuesday, March 5th, 2024. If you purchased a room on or after March 5th, you have a one-week grace period to submit names via the contact form below.

If you would like to transfer ownership of your room, please contact us via the contact form below. The deadline to transfer your room is Tuesday, March 5th, 2024; a late name change fee will be applied after that.

Please Note: For your safety, it’s recommended that you already know everybody in your group personally before adding them to your room. Adding people to your room who you’ve only met online is generally not a good idea.

Name Changes & Transfers

Frequently Asked Questions

Is airfare included in package pricing?
Airfare is not included in the price of your package.

Can I purchase a Paradise Blue ticket and stay at another hotel? Will day passes be offered?
Paradise Blue festival passes are available only to Paradisus and Fiesta Americana patrons. Day passes will not be available for the festival.

Can I attend the event without a hotel package?
Sorry, but you may only attend the event if you purchase a hotel package.

Can we purchase more than one room on a card? Can we use multiple cards for one room?
A maximum of two rooms per credit card can be purchased. At checkout, the purchaser can opt to have links sent to the other members of their party, who then pay their portion of the cost.

What is the maximum number of packages I can buy?
Each individual may purchase a maximum of two packages.

When is check-in and check-out?
Hotel check-in begins at 3:00 PM, and check-out time is 12:00 PM. Early arrivals will be accommodated based on availability. If you arrive early, the resort can hold onto your luggage, and you can enjoy the pool and all of the other great amenities.

Can we change or transfer names on the room?
Name changes and package transfers are possible on packages and we are ready to assist you. Please submit your inquiry via the contact form below.

What if a group member is unable to attend the event?
All Paradise Blue sales are final. However, packages and wristbands can be transferred on fully paid packages. For additional questions, please reach out via the contact form below

Frequently Asked Questions

Additional Nights

Many event attendees will choose to extend their vacation.

Arrive a day early to settle in, get familiar with the property, and prepare for the party. Stay a day late to relax, recover, and revisit your favorite moments from the Festival.

Extended nights are highly recommended, as they grant access to a number of perks including:

  • Faster check-In and shorter lines.
  • A full night sleep before music begins Friday.
  • An extra day of all inclusive food, drink and resort experience.
  • First dibs on restaurant and spa reservations.
  • First access to the official merch booth located at the Paradisus.

Extended nights that are not booked through the festival cannot be linked to other reservations, and guests will need to check out & check back in on the official festival start date if extended nights are booked elsewhere. Paradise Blue can not guarantee airport shuttles for guests who have booked their extended nights through the hotels directly as we schedule shuttles based on festival reservations only.

Additional Nights
Cancellation & Rescheduling

Cancellation & Rescheduling

All sales for Paradise Blue are final.

In the unlikely event that Paradise Blue is canceled, purchasers will be issued a full refund within seven days.

In the unlikely event that Paradise Blue is rescheduled, purchased tickets will be honored for the new dates. If you cannot attend in the new timeframe, you will be issued a refund for your ticket.

Hotels

Paradise Blue is offering a selection of all-inclusive packages at the Paradisus and Fiesta Americana. Together, those hotels will comprise the festival site.

Both hotels are approximately a one-minute walk on the beach apart, and there is direct access between the two resorts.

Hotels

Waitlist

Paradise Blue is likely to sell out. However, there will always be some unexpected occurrences that will open space back up.

Be sure to signup for email and SMS alerts to receive notifications!

Waitlist
Food & Drink

Food & Drink

PLEASE NOTE: You can only eat at the resort you are staying at.

However, Fiesta Americana guests may drink at the Paradisus bars on April 26-28 only. Both resorts are all inclusive of food and drink for their guests. Please plan accordingly!

Restaurant Reservations

Reservations will be necessary for all specialty restaurants in advance to guarantee availability and your preferred seating times.

Reservations can only be made in person, onsite at the resorts.

If you are arriving early at the festival, you can make your reservations for your whole stay when you arrive. Reservations are available on a first-come, first-serve basis. Paradise Blue guests who extend their stay to arrive early have the first chance at restaurant reservations.

At both the Paradisus and Fiesta Americana, there are both reservation-only restaurants, and walk-in buffets.

Restaurant Reservations

Gifting Packages

You may purchase packages for another individual, just be sure to list the correct names on the purchased package and that the individual is at least 18 years of age.

Gifting Packages

Other Guests

Only Paradise Blue attendees will be allowed on the property at the Paradisus, Fiesta Americana, and festival site.

Other Guests

Sponsorship

Sponsorship packages for Paradise Blue are tailored to the sponsor’s goals and can take many shapes. Inquiries can be submitted via the contact form below.

Sponsorship

Vending

Paradise Blue will have various curated vendors on site. Vendors looking to participate in the inaugural edition of Paradise Blue may reach out via the contact form below.

Vending

Item Policy

Few things are necessary to enjoy the show, but there are a couple of items that you shouldn’t leave home without. When in doubt, please take a moment to reference our guide covering everything you can and cannot bring past the front gates.

If at any time an acceptable item is deemed harmful to other patrons, it may be confiscated and retrieved after the event.

Item Policy

Acceptable

  • OK Dust and Surgical Masks.
  • OK Disinfectant Gel and Wipes.
  • OK Reusable Aluminum Water Bottles (Arrive empty).
  • OK Hydration Backpacks, Camelbaks, Bota, etc. Bladder must be removable, transparent and subject to inspection. (Arrive empty).
  • OK Glowsticks, Flow-wands, Batons, or Orbs.
  • OK Orbits, Flowlights, Poi, or Pixel Whips.
  • OK Hula Hoops (Including LED).
  • OK Handheld Camera Devices (GoPro, Digital Phone, Point-and-Shoot Cameras, Disposable Cameras)
  • OK Binoculars.
  • OK Selfie Sticks.
  • OK Mobile Phones.
  • OK Portable Battery Chargers.
  • OK Lighters.
  • OK Earplugs.
  • OK Sunglasses, Kaleidoscope Glasses, and Goggles.
  • OK Hats.
  • OK Ponchos.
  • OK Glowing/Illuminated Costumes or Jewelry.
  • OK Lip Liner, Lip Gloss, Lipstick, Sealed Chapstick.
  • OK Plastic Tarps and Blankets.
  • OK Fatheads and Posters.
  • OK Flags, Decorated Pool Noodles, and Totems that DO NOT contain metal pieces, sharpened elements, or are capable of being pounded into the ground or hurting others. Totem Guidelines: Maximum height 7 feet, made from a lightweight material (foam, PVC, etc.). Poles must be no thicker than one inch in diameter and cannot contain solid metal pieces. Decorated pool noodles are recommended. Any item deemed dangerous, promoting illegal activity, or hate speech will not be permitted. Totems are subject to inspection.
  • OK Handheld Speakers (USB Powered). Speaker Guidelines: Maximum 11″ x 5″ x 5″. No externally amplified sound or large speaker systems. Acceptable examples include JBL Charge 5 and Sony SRS-XB33.

Prohibited

Illegal substances are prohibited and strongly discouraged at Paradise Blue.

  • NO Animals (except service animals).
  • NO Laser Pointers.
  • NO Spray Paint.
  • NO Large Chains.
  • NO Tactical Gear.
  • NO Fireworks, Flammable Products, Projectiles, or Explosives.
  • NO Weapons of any Kind (Including Pocket Knives, Pepper Spray, etc).
  • NO Professional Recording Equipment – Photo, Video, or Audio (Including Detachable Lenses, Tripods, Big Zooms, etc).
  • NO Vending Without Permit.
  • NO Drones or Unmanned Aerial Vehicles (UAVs).
  • NO Bicycles, Scooters, Go Carts, Skate Boards, Hoverboards.
  • NO Open Fires or Grills.
  • NO Items deemed as posing a threat to the safe enjoyment of the concert by management.

Travel Basics

Documentation (Passports / I.D.’s)
If you are not a Mexico resident, a valid passport will be required to enter the country. You will also need a valid I.D. to check-in to the hotel and obtain your credentials.

Wifi
Wifi is free and provided by the resorts.

Outlet Converters
The resorts use U.S. outlet format, no converters necessary.

Laundry
Laundry is available for a small fee, and is provided by the resorts.

U.S. Currency
The resorts accept U.S. currency.

Phone Plans
It is recommended to contact your phone provider before traveling to get a temporary international plan. This will avoid the risk of long-distance fees.

Travel Basics
ADA Accessibility

ADA Accessibility

We are dedicated to providing an accessible festival experience to all fans. Paradise Blue will feature an array of accessible features, including ADA-accessible rooms, ADA viewing areas, and shuttles between resorts. Some or all ADA accommodations will be provided based on need and availability.

Contact

Contact

Have a question? Contact us anytime with a quick message.

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Inquiry

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